Support

What support actually exists today — stated plainly rather than implied.

Getting help

Support is by email: hello@orgindex.io. There is no live chat or phone line. We don't currently publish a guaranteed response time or an SLA.

Self-serve first

Most questions about the data itself are answered faster by the reference pages than by email, since they reflect the live dataset:

/data — per-source ingestion freshness and last-run status
/accuracy — clustering benchmark, corroboration methodology, and their scope
/licence — data provenance, source terms, and commercial/government licensing
/api/docs — API reference

Billing

Subscriptions can be managed or cancelled at any time from your account page's billing portal — no email needed. Billing questions that aren't covered there go to hello@orgindex.io. Plan details are on /pricing, including Business and Enterprise agreements arranged by contacting us directly.

Uptime & status

There is currently no separate status page. If ingestion for a given source has stalled, that's visible directly on /data (it shows when each source last completed successfully) rather than as a separate uptime claim here.

Security

To report a security concern, email hello@orgindex.io. There is no separate disclosure program or bug-bounty at this time.